Cancellation & Refund Policy
At Kobez, we take pride in offering premium-quality products and ensuring customer satisfaction. Our Cancellation & Refund Policy is designed to maintain transparency and fairness while upholding the exclusivity of our brand. Please read this policy carefully before making a purchase.
1. Order Cancellation
1.1 Cancellation by the Customer
- Orders can be canceled within 2 hours of placing the order.
- Once an order has been processed or shipped, it cannot be canceled.
- To request a cancellation, email us at support@kobez.in with your order number and reason for cancellation.
1.2 Cancellation by Kobez
Kobez reserves the right to cancel orders under the following circumstances:
- Unavailability of stock
- Payment issues or incomplete transactions
- Suspicion of fraudulent activity
- Incorrect pricing or technical errors on the website
If Kobez cancels an order, a full refund will be issued to the original payment method.
2. Refund Policy
2.1 Eligibility for Refunds
Kobez follows a strict no-refund policy, except in the case of:
- Damaged or defective products upon delivery.
- Incorrect products received.
Refunds are not provided for:
- Change of mind or personal preference.
- Opened, used, or tampered products.
- Delayed deliveries due to circumstances beyond our control.
2.2 Refund Process
- Customers must report any issues within 24 hours of delivery by emailing support@kobez.in with:
- Order number
- Clear photographic or video evidence of the issue
- A brief description of the problem
- Our team will review the request and respond within 2 business days.
- If approved, the refund will be processed within 7-10 business days to the original payment method.
3. Replacement Policy
- If eligible, customers may opt for a replacement instead of a refund.
- The replacement product will be dispatched within 7-10 business days after approval.
- The defective or incorrect product must be returned to us in its original packaging, along with all labels and accessories.
4. Contact Us
For any questions regarding cancellations, refunds, or replacements, please contact us at:
📧 Email: support@kobez.in