Shipping Policy

At Kobez, we are committed to ensuring a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the details of our shipping process, timelines, costs, and other important information regarding the delivery of your orders.

1. Shipping Coverage

• We currently ship across India to all major cities and towns.
• International shipping is not available at this time.

2. Processing & Dispatch Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once processed, you will receive an order confirmation email with tracking details.

3. Estimated Delivery Time

• Metro Cities: 3-5 business days
• Other Cities & Towns: 5-7 business days
• Remote Areas: 7-10 business days

Delivery timelines may vary due to unforeseen circumstances such as weather conditions, courier delays, or other logistical issues.

4. Shipping Charges

• Free shipping is available on orders above ₹X (mention if applicable).
• A standard shipping fee will be applied at checkout for orders below this amount.
• Any additional delivery charges (if applicable) will be clearly mentioned at the time of purchase.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking link via email or SMS.
• You can track your order status using the provided link.

6. Delivery Attempts & Failed Deliveries

• The courier service will make two delivery attempts to the provided address.
• If the delivery fails due to an incorrect address, unavailability, or non-response, the package may be returned to us.
• Re-delivery can be arranged, but additional shipping charges may apply.

7. Damaged or Missing Items

• If you receive a damaged product, please report it within 24 hours of delivery by emailing support@kobez.in with:
  • Order number
  • Clear photographic or video evidence of the damage
  • A brief description of the issue
• If any item is missing from your order, report it within 24 hours for resolution.

8. Address Changes & Modifications

• Once an order is confirmed, changes to the shipping address may not be possible.
• If you need to update the address, please contact us immediately at support@kobez.in, and we will try our best to assist you.

9. Contact Us

For any shipping-related inquiries, reach out to us at:
📧 Email: support@kobez.in