Terms & Conditions
Welcome to Kobez. By accessing our website (www.kobez.in), purchasing our products, or engaging with our services, you agree to comply with these Terms & Conditions. Please read them carefully. If you do not agree to these terms, you may not use our website or services.
These Terms & Conditions reflect the values of Kobez as a luxury brand, emphasizing exclusivity, exceptional quality, and customer satisfaction.
1. Introduction
The following Terms & Conditions govern your use of Kobez’s website and products. The terms “we,” “our,” and “us” refer to Kobez, while “you” refers to the user, customer, or viewer of this website.
2. Eligibility to Use
You must be 18 years or older to purchase from our website. By placing an order, you confirm that you are legally capable of entering into binding contracts. By using our website, you agree to provide accurate, current, and complete information.
3. Products and Availability
All Kobez products are crafted with precision and care, embodying the highest quality. However, due to the exclusive nature of our offerings, product availability is limited and subject to change without notice. We make every effort to accurately display product details, colors, and images, but slight variations may occur due to screen differences or natural characteristics of the products. Kobez reserves the right to discontinue or modify any product at any time without prior notice.
4. Pricing and Payments
Prices are listed in INR (₹) and include all applicable taxes unless otherwise stated. Shipping charges, where applicable, will be displayed at checkout. Payments must be made in full at the time of purchase. We accept credit/debit cards, UPI, net banking, and other secure payment methods. All transactions are processed through secure payment gateways to ensure safety. Kobez does not store your payment details.
5. Order Confirmation and Cancellation
Once your order is placed, you will receive a confirmation email. Please review the details carefully. Kobez reserves the right to cancel or refuse any order, including in cases of:
- Suspected fraudulent activity.
- Inaccuracies in product or pricing details.
- Product unavailability.
Customers will be notified of cancellations and receive a full refund, where applicable.
6. Shipping and Delivery
Orders are processed and shipped within the timeframe specified at checkout. Delivery timelines depend on your location. Customers are responsible for providing accurate delivery details, and Kobez is not liable for non-delivery or delays caused by incorrect information. Shipping costs, if applicable, will be calculated and displayed at checkout.
7. Return Policy
Kobez offers returns only under the following condition:
- The product is damaged or the jar is broken prior to opening.
Requests for returns must be submitted within 7 days of delivery with photographic proof. Approved returns will be exchanged within 7-10 business days after verification. Products that are opened, tampered with, or show signs of use are non-returnable. Refer to the detailed Return Policy on our website for more information.
8. Intellectual Property
All content on this website, including logos, text, images, product designs, and videos, is the exclusive property of Kobez. Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability
Kobez is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase price of the product in question.
10. Privacy
Your personal information is handled with utmost care in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your data as described.
11. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes arising will be subject to the jurisdiction of the courts in India.
12. Contact Us
For any questions regarding these Terms & Conditions, please contact us at support@kobez.in.